No customer left without an answer Save time and win customers
Conversalia answers your customers in seconds, 24/7. What it can’t answer, it passes on to your team.
- Setup and training included
- 5 languages
- Hosted in Switzerland
From CHF 150/month + CHF 900 setup. See pricing
Cheel assistantInstant answers Salary payments don’t appear in the posting tab. Why?
A salary payment only appears under Post › Payments once its status is Accepted.
If it is still “Created” or “Validated”, send it to the bank from the Transmit tab.
Documentation: Salary paymentsDid this answer your question?
Importing my camt.053 statement shows “duplicate value”. What should I do?
I couldn’t find the steps for this error message in the documentation. Support can check your file with you.
Did this answer your question?
Where can we reply?
Full nameSophie MartinE-mails.martin@example.chSend to the teamRequest sent
- Reference
- #2481
- Reply by
- Usual delay
- within 24 working hours
Powered by Conversalia
They already answer their customers with Conversalia
One agent for every customer interaction
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Hospitality & tourism
Late arrivals, parking, pets, availability: your guests get an answer at any hour, in their own language. Fewer calls to reception, more direct bookings.
See the use case -
Software companies
Your users find the answer in your documentation without opening a ticket. Your support team only handles the complex, specific requests.
See the use case -
E-commerce
A customer who is unsure about a product, a dose or a delivery time buys elsewhere. The assistant clears up the doubt before they leave the page: fewer abandoned baskets.
See the use case -
Training & services
Programmes, dates, prerequisites, enrolment: everyone finds the right next step on their own, at any hour. Fewer information e‑mails, more enrolments.
See the use case
Measured resultsfrom real conversations
- Software company
Cheel saves 150 hours of support a year
- requests a year resolved without the support team
- 880
- of support saved per year
- 150 h
- Hospitality
Hôtel Élite answers its future guests, even at 11 pm
- specific booking requests in five and a half months
- 76
- arrives between 8 pm and 7 am
- 1 in 4
- Wine tourism and local produce
Colline de Daval answers its customers, even at the weekend
- purchase or booking requests in eight and a half months
- 306
- arrive in the evening, at night or at the weekend
- 46%
You bring your content We take care of the rest
We handle the implementation, setup and testing: all you do is send us your content, then test the agent. For more specific needs, we also offer custom development, such as connecting to your systems.
Example Hotel agent Configuration
Instructions
Answer politely and formally, based on the sources below. If in doubt, suggest contacting reception.
Sources
- 42 website pages synced
- Booking terms.pdf imported
- Manual FAQ with 18 questions up to date
Excluded topics
Access codes, live rates
Handover
Internal ticket to reception
Test area Before going live
Is parking free?
In this example, parking is available on request. The terms are in the welcome guide.
Scenario 7 of 20, with unanswered questions and ambiguous cases
Channels
- Widget on your siteActive
- Full-screen help pageActive
<script src="…/widget.js" data-agent="example"></script>Monitoring This week’s example
- Review Answer to refine on “Late arrival”
- Ticket Group request passed to the sales team
- Inconsistency Different reception hours in the FAQ and the PDF
Every conversation teaches yousomething about your customers
Conversation after conversation, you see what your customers really ask, what goes unanswered and when they get in touch. Everything you need to improve your content, your offers and your service.
- Recurring topics: where your customers get stuck, and what interests them.
- Unanswered questions: the exact list of content to add.
- Times and languages: to organise your team where the demand really is.
- Your conversations in Excel: to analyse your own way, or with us.
Example from a software company over the last 12 months
Unanswered
“How do we add our logo to invoices?”
Page to add to the documentation
- 2,198
- conversations
- 21%
- outside office hours
- 1 in 10
- comes from a prospect
Clear pricingFrom CHF 5 a day
An assistant that answers your customers 24/7, from CHF 150 a month. Setup, including training for your team, is done once. When your business calls for it, add advanced features and custom work without changing product.
See pricing and plans-
Standard
CHF 150/ month
+ CHF 900 setup
The assistant set up for you, your team trained to run it.
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Premium
CHF 250/ month
+ CHF 2,500 setup
Advanced features and custom development.
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Custom
On quote
depending on your project
Several sites, integrations with your systems, regular follow-up.
Swiss from end to end
Your data and your customers’ data stay in Switzerland, from storage to the generation of answers.
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Swiss company
Conversalia is developed and operated in Sion by Neuralia Sàrl, with a team you can reach in French-speaking Switzerland.
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Full sovereignty
Conversations, documents and tickets are stored in Switzerland. Answers are generated by AI models hosted in Switzerland by Infomaniak.
No data leaves Switzerland.
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nFADP compatible
With no data transferred abroad, your agent fits easily into your nFADP framework. Your confidentiality requirements are set from launch.
Every customer interaction has value
Stop losing time on repetitive questions and make your customers happier. Book a demo now.