What does setup include?
With Standard: configuring the agent, importing your sources, testing, going live and training your team. With Premium: the same, plus the agreed custom developments. It is billed once, separately from the subscription.
When does my agent go live?
As soon as you are happy with the answers to your test questions. The timeline depends mainly on the content to be gathered.
Why does the Premium subscription cost more?
It covers the maintenance of your custom developments with every product update. It does not include ongoing guidance, which is available as an option.
Is ongoing guidance included?
Training for your team is included in the setup of every plan. Ongoing guidance (quality reviews, further training, regular follow-up) is included in Custom; with Standard and Premium, it is available as an option, on quote.
Are integrations included?
No, not by default in any plan. A connection to a third-party tool is assessed according to its scope, then priced with its maintenance and any fees charged by the service concerned.
Can I change plans?
Yes. You stay on the same platform; additional features and developments are priced before they are set up.
Is there a free trial?
Not yet, but soon: we are working on it. In the meantime, we show you the agent in a demo, using your own questions.