Standard
CHF 900, then CHF 150/month
The assistant answers from your documentation and passes complex cases on to support.
Fewer ticketsUsers who move forward on their own
The assistant answers from your documentation, cites the exact page and passes on to support whatever really needs an expert, with the whole conversation.
Assistant
Can I give a colleague access without them seeing the billing?
Yes: invite them with the Viewer role. They see the projects, not the billing.
Guide: Roles and access- Settings
- Users
- Invite (Viewer role)
If that’s not enough: a ticket is opened for support, with the conversation
Your support team only handlescomplex and specific requests
- 880
- requests a year resolved without support.
- 150 h
- of support saved every year.
- 3 in 4
- answers link to the exact page in the documentation.
Figures measured on the assistant of Cheel, Swiss accounting software Read the case study
What your users ask
Precise questions, precise answers. And escalation to a human expert when needed.
Example 01
Giving access to a colleague
Explain the roles and the exact steps.
Can I give a colleague access without them seeing the billing?
Yes: invite them with the Viewer role. They see the projects, not the billing. Settings › Users › Invite.
Guide: Roles and accessLink to the exact page of the guide
Example 02
Getting a process unstuck
Understand what is blocking and give the steps.
My salary payments don’t show up in the bookkeeping.
A payment must have the status Accepted to be booked. Open the payment order, check its status, then send it to the bank if needed.
Documentation: Salary paymentsQuestion solved, no ticket
Example 03
Passing on a complex case
When the documentation isn’t enough, open a complete ticket.
Importing my bank statement shows “duplicate value”. What should I do?
I don’t have the steps for this error message. Leave me your contact details: support will receive your question and our conversation.
Ticket opened for support, with the conversation
Example 04
Answering prospects
Pricing, features, data migration.
I’m switching from another software. Can my data be transferred?
Yes: here is the data migration guide. You can also start a free trial from our website.
Guide: Data migrationLink to the free trial
Choose your plan
Premium
CHF 2,500, then CHF 250/month
Features specific to your product, such as a connection to your help centre.
Custom
On quote
Connection to your helpdesk, SSO or several products.
Prices in CHF, excl. VAT. Compare plans
See the agent answeryour own questions
During the demo, we answer your questions with the agent, show you the handover to your team and find the right plan for you.