Hôtel Élite answers its future guests, even at 11 pmAnd booking requests no longer go unanswered
Hôtel Élite welcomes business travellers and tourists in the centre of Sion, with a restaurant and seminar rooms. Since May 2026, the Conversalia assistant has been answering visitors to its website from the hotel’s own pages.
- 76
- specific booking requests in five and a half months
- 1 in 4
- arrives between 8 pm and 7 am
- 64%
- of requests fully resolved, without a call to reception
- 37%
- of visitors write in German or English
Real conversations from 6 May to 24 October 2026: 280 conversations, each read one by one.
The challenge
In a hotel, questions arrive at any hour and in every language: can I arrive late, is there parking, is breakfast included, is there a room left on Saturday? Every call interrupts reception just as it is welcoming a guest.
And a question left unanswered in the evening often means a booking made elsewhere, on a platform that takes its commission.
The solution
The assistant answers on the hotel’s website from its own pages: rooms, rates, restaurant, seminars, directions. It does not book on the hotel’s behalf: it directs the visitor to direct booking, with the link or the right contact.
- An immediate answer, 24/7, weekends included.
- French, German or English: every visitor gets the answer in their own language.
- Every booking request is directed to the hotel’s website, not to a platform.
- Precise answers: breakfast price, parking, room capacity, restaurant opening hours.
The results
Between May and October 2026, 280 conversations took place, from 18 in May to nearly 60 a month over the summer. We read them all: of 262 genuine requests, 64% were fully resolved by the assistant.
One request in two is about a room. 76 visitors asked for a specific booking, with dates or a number of guests, and 57 of them were directed to direct booking. More than half of these requests arrived outside office hours, 17 of them between 8 pm and 7 am.
More than a third of visitors write in German or English. They get their answer in their own language, without the team having to translate.
What visitors ask
Breakdown of the 262 requests. Rooms and practical information about the stay make up eight requests in ten.
The return on investment
For a hotel, the time saved matters less than the bookings that do not go elsewhere. So the calculation works the other way round: how many bookings does it take to pay for the assistant?
| Specific booking requests (5.5 months) | 76 |
|---|---|
| That is, per month | ≈ 14 |
| Directed to direct booking | 57 (75%) |
| Conversalia Standard subscription | CHF 150/month |
| Break-even point | 1 night per month |
Assumption: one night booked direct at CHF 150 or more. The reception time saved comes on top: 168 requests resolved, at 3 to 6 minutes each, or 8 to 17 hours over the period. Bookings actually completed are not measured: the assistant directs visitors to the hotel’s booking engine.
How many requests could your team avoid?
Show us your website: together we estimate the time you would save, based on your own questions.